Frequently Asked Questions (FAQ)

Welcome to the Master Plants FAQ section. Here you will find answers to the most common questions about our plants, services, and policies.

🌱 General Questions

Q1: What is Master Plants?

Master Plants is a premium plant nursery in Pakistan offering a wide range of indoor, outdoor, ornamental, fruit, and medicinal plants. We also provide pots, soil, fertilizers, and gardening accessories.

Q2: Where are you located?

📍 Hanjrai Kalan, 12 KM Multan Road, Pattoki (Lahore, Pakistan).

Q3: Do you sell plants online?

Yes! You can browse our full catalog at masterplants.pk and place your orders online.

🚚 Orders & Delivery

Q4: Do you deliver plants all over Pakistan?

Yes, we deliver plants and gardening products nationwide through reliable courier services.

Q5: How long does delivery take?

Delivery time usually takes 3–7 working days, depending on your location.

Q6: How are plants packed for safe delivery?

We use special packaging techniques to ensure plants arrive healthy and undamaged.

💳 Payments

Q7: What payment methods do you accept?

We accept:

• Cash on Delivery (COD)
• Bank Transfer
• Easypaisa / JazzCash

Q8: Is online payment safe?

Yes, we use secure payment methods and never share your personal details.

🔄 Returns & Replacements

Q9: Can I return or exchange a plant?

Yes, plants can be returned or exchanged within 7 days, provided they are unused, in original condition, and not damaged by mishandling.

Q10: What if my plant arrives damaged?

If your plant arrives damaged or unhealthy, please contact us within 24 hours with pictures, and we will arrange a replacement or refund.

🌿 Plant Care

Q11: Do you provide plant care instructions?

Yes! Each plant comes with basic care guidelines, and you can also find detailed plant care tips on our website.

Q12: Can you help me choose the right plant for my home/office?

Of course! Contact our support team, and we’ll recommend plants based on light, space, and environment.

📞 Contact

Q13: How can I contact Master Plants?

• 📍 Address: Multan Road, Pattoki (Lahore, Pakistan)
• 📞 Phone: 0343-4680430
• 📧 Email: light4pk@gmail.com